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Frequently asked questions
DOWK ships worldwide! All orders are shipped via Australia post and costs are calculated at checkout. Please allow approximately 1 week for shipping within Australia and 2-3 weeks for international shipping. Shipping costs do not include any VAT/Duties or other fees charged by your destination upon its arrival.
If your order is a Pre-Order please check timelines for when your order will ship.
Wondering when your order will come? Refer to the Pre-Order delivery timeline page and check the dates of your order round. If you are unsure which round is yours just reach out!
Because made to measure dresses are made to order specifically for you.
I cannot offer returns or refunds for change of mind.
If you’ve made a mistake, mixed up your measurements and your order doesn't fit, don’t worry. I can still fix it, but you will be charged for alterations and shipping costs.
If I’ve made an error, I offer free alterations and cover shipping up to $30aud. Let me know within 14 days of receiving your order if there’s a problem by emailing firstname.lastname@example.org
You will have 30 days to return your order for alterations should you be eligible.